Legal
Privacy Policy
Effective date: September 8, 2026
This Privacy Policy explains how Jetz Auto Group collects, uses, and protects information about the people who call us for service and who visit this website. Jetz Auto Group is a DBA (doing business as) of Jetz Auto Group LLC, a California limited liability company. In this policy, "Jetz Auto Group," "we," "us," and "our" refer to Jetz Auto Group LLC and its DBA, Jetz Auto Group.
1. Who We Are
Jetz Auto Group LLC, doing business as Jetz Auto Group, provides towing and roadside assistance services in the Greater Sacramento area from the following location:
Jetz Auto Group LLC (DBA Jetz Auto Group)5824 Manzanita Ave
Carmichael, CA 95608
Phone: 916-628-8646
Email: jetzauto@gmail.com
2. Information We Collect
This website does not contain any contact forms, sign-up forms, or account features. We do not ask you to type personal information into this website. The only ways to reach us from this site are by clicking a phone link to call us or by viewing our address.
Information you give us by phone. When you call to request service, we collect what we need to dispatch a truck and complete the job. This may include:
- Your name and callback phone number
- Your current location and the destination for your vehicle
- Your vehicle's year, make, model, color, and license plate
- A description of the problem and any special handling instructions
- Payment details needed to complete the transaction at the time of service
Call records. Our phone service provider may keep standard call logs, such as the number you called from and the date, time, and length of the call.
Website usage data. Like most websites, our hosting provider may automatically record technical details when you visit, such as your IP address, browser type, device type, the pages you viewed, and the date and time of your visit. We use this information only to keep the site running securely and to understand general traffic patterns.
3. Cookies and Third-Party Resources
Jetz Auto Group does not set advertising or tracking cookies on this website. Some pages load resources from third parties, such as web fonts from Google Fonts, stock photography from Pexels, and map links to Google Maps. When your browser requests those resources, the third party may receive your IP address and standard request details. Those services are governed by their own privacy policies.
4. How We Use Information
We use the information described above to:
- Locate you, dispatch the nearest available operator, and perform the requested service
- Provide quotes, process payment, and issue receipts or invoices
- Follow up about a service you requested, including scheduling and delivery of your vehicle
- Maintain business records, resolve disputes, and respond to insurance or legal requests
- Operate, secure, and improve this website
5. How We Share Information
We do not sell your personal information, and we do not share it with third parties for their own marketing. We share information only when needed to provide our services or as required by law, including with:
- Our operators and dispatch staff who handle your service request
- Payment processors that complete your transaction
- Insurance companies, motor clubs, or repair shops when you ask us to coordinate with them
- Law enforcement, courts, or government agencies when required by law, subpoena, or a valid legal request
- Service providers such as our phone and web hosting companies, who may process data on our behalf
6. Text Messages
If you call us, we may send you a text message related to your service request, such as an arrival estimate or a confirmation. We do not use your phone number for marketing text messages without your consent. Reply STOP to any text message from us to opt out of further texts.
7. Data Retention
We keep service and payment records for as long as necessary to complete the job, satisfy tax, accounting, and legal obligations, and resolve any disputes. Website server logs are retained by our hosting provider for a limited period and then deleted in the normal course of business.
8. Your California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we have collected about you, the right to request deletion of that information, the right to correct inaccurate information, and the right not to be discriminated against for exercising your rights. Because Jetz Auto Group does not sell or share personal information for cross-context behavioral advertising, there is no need to opt out of such sales or sharing.
To make a request, call us at 916-628-8646 or email jetzauto@gmail.com. We may need to verify your identity before responding.
9. Children's Privacy
Our services and this website are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.
10. Security
We take reasonable steps to protect the information we hold, including limiting access to staff who need it to do their jobs. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
11. Links to Other Sites
This website contains links to third-party sites such as Google Maps, Instagram, Facebook, and Pinterest. We are not responsible for the privacy practices or content of those sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the effective date above. Continued use of our services or this website after a change means you accept the revised policy.
13. Contact Us
Questions about this Privacy Policy or about how we handle your information can be directed to:
Jetz Auto Group LLC (DBA Jetz Auto Group)5824 Manzanita Ave, Carmichael, CA 95608
Phone: 916-628-8646
Email: jetzauto@gmail.com